Privacy Policy

Last Updated: [10/06/26]

1. Introduction

Welcome to the Privacy Policy for sussexrenewables.co.uk (the “Website”). This website is operated by Sussex Renewables (“we”, “us”, or “our”).

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier.

  • Contact Data: Includes email address, telephone numbers, and billing/installation addresses.

  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Includes information about how you use our website, products, and services.

     

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

     

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

 

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you request a quote for renewable solutions, use a contact form, or subscribe to a newsletter.

     

  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

     

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 

  • Where we need to perform the contract we are about to enter into or have entered into with you (e.g., assessing your property for renewable energy installations).

     

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

     

  • Where we need to comply with a legal or regulatory obligation.

     

Purposes for which we will use your personal data:

  • To register you as a new customer.

  • To process and deliver your inquiries or service requests.

  • To manage our relationship with you (e.g., notifying you about changes to our terms or privacy policy).

  • To administer and protect this website (including troubleshooting, data analysis, testing, system maintenance, and support).

  • To use data analytics to improve our website, marketing, customer relationships, and experiences.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in section 4 above:

  • Constructive Marketing: As our website design, maintenance, and hosting provider, personnel from Constructive Marketing may have access to data processed through this website for technical support and optimization.

  • Service Providers: IT, renewable equipment manufacturers/distributors, and system administration services.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.

  • Regulators and Authorities: HM Revenue & Customs, regulators (such as MCS or NICEIC if applicable to the execution of your services), and other authorities based in the United Kingdom.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

We process your data primarily within the UK and the European Economic Area (EEA). If our hosting providers (managed via Constructive Marketing) or service providers transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring standard contractual clauses or adequacy regulations are in place.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties (like our web development partner) who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, and the applicable legal requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

 

  • Request access to your personal data.

     

  • Request correction of your personal data.

     

  • Request erasure of your personal data.

     

  • Object to processing of your personal data.

     

  • Request restriction of processing your personal data.

     

  • Request the transfer of your personal data.

     

  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us using the details below. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

10. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

  • Full name of legal entity: Sussex Renewables Ltd –  Company Number: 15527579

  • Email address: office@sussexrenewables.co.uk

  • Telephone number: 07702 016445